jaetzz Privacy Policy

1. Introduction

jaetzz ("we", "our" or "platform") is a trusted online casino and sports betting platform in Bangladesh. When you visit our website jaetzz.cam, complete registration or use our services, you provide certain information. In this privacy policy we clearly explain why that information is collected, how it is used, how long it is stored and what your rights are.

You are requested to read this policy in full. By using jaetzz's services you will be considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected] for any questions.

2. What Information We Collect

Following national and international data protection standards, jaetzz collects only the necessary information. A breakdown by type of information is provided below:

2.1 Registration and Account Information

When you open an account with jaetzz, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Preferred currency (BDT / Taka)
• Password (stored in encrypted form — not accessible to any staff member)

2.2 Identity Verification (KYC) Information

To ensure responsible gaming and prevent money laundering, we verify identity when required. Information collected for this purpose may include:

• National Identity Card (NID) or passport copy
• Bank account or mobile wallet (bKash, Nagad, Rocket, Upay) details
• Proof of address (where applicable)

2.3 Financial Transaction Information

A record of every deposit and withdrawal is kept. This includes the transaction amount, time, method (bKash, Nagad, Rocket, Upay or bank transfer) and transaction ID. Full card numbers or wallet PINs are never stored.

2.4 Device and Browsing Information

When you visit our site, the following technical information may be collected automatically:

• IP address
• Device type and operating system
• Browser type and version
• Pages visited, session duration and click patterns
• Referrer URL

2.5 Gaming Activity Information

We collect information about your gaming history, bet amounts, win and loss records, and time spent on the platform. This information is used for responsible gaming monitoring and service improvement.

3. How We Use Information

Collected information is used only for the following legitimate purposes:

• Account registration, verification and management
• Processing deposits and withdrawals (minimum deposit ৳100, minimum withdrawal ৳800)
• Providing bonuses and promotions (such as a 120% welcome bonus)
• Managing customer service and resolving issues
• Preventing fraud, money laundering and unauthorized access
• Enforcing responsible gaming policies
• Fulfilling legal obligations
• Technical development of the platform and improving user experience
• Sending relevant offers and updates with your consent

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the jaetzz website. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional cookies: Help remember your preferences (language, theme).
• Analytics cookies: Used to analyze site traffic and for improvement.

You can manage non-essential cookies from your browser settings. However, disabling some cookies may cause certain platform features to not work properly.

5. Information Sharing with Third Parties

We never sell or rent your personal information to third parties. However, in certain circumstances information may be shared with trusted partners:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket and Upay will receive only the information necessary to complete a transaction.
• Identity verification services: Information may be shared with authorized verification providers to complete the KYC process.
• Legal authorities: Information may be provided to the relevant authorities in the case of a court order or legal obligation.
• Technology service providers: Cloud and security providers operating the platform access only the minimum data necessary and work under strict confidentiality agreements.

jaetzz game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) do not receive information about your personal identity — they can only see technical data related to the game session.

6. Data Security Measures

jaetzz applies industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption — all communication between your browser and our servers is encrypted.
• Passwords stored using bcrypt hashing — no staff member can view your password.
• Regular security audits and penetration testing.
• Two-factor authentication available.
• Automated alerts for suspicious transactions and login attempts.
• Limited staff access — only authorized staff can view information on a need-to-know basis.

However, no one can guarantee complete security on the internet. While we take every precaution, in the event of any security breach we will notify affected users as quickly as possible and take the necessary steps.

7. Data Retention Period

We retain your information only for as long as necessary. The following policy is followed:

• Active account information: retained until the account is closed.
• After account closure: financial and transaction information is retained for a minimum of 5 years (legal obligation).
• KYC documents: retained for up to 5 years after account closure.
• Web logs and analytics data: automatically deleted after 13 months.
• Upon withdrawal of marketing consent, that information is deleted immediately.

8. Your Rights Regarding Your Information

As a jaetzz member you have the following rights over your personal information:

8.1 Right to Access

You may request to see what information we hold about you. We will provide the information within 30 working days of receiving the request.

8.2 Right to Correction

If your information is incorrect or incomplete, you may request a correction. You can update some information yourself in your account settings.

8.3 Right to Deletion

You may request to close your account and have your information deleted. However, due to legal obligations, some information may need to be retained for a specified period.

8.4 Right to Withdraw Marketing Consent

You can stop receiving promotional emails or messages at any time — from your account settings or by emailing [email protected].

8.5 Right to Complain

If you have any concerns about the protection of your information, please contact us first. If the issue is not resolved, you have the right to file a complaint with the relevant authority.

9. Protection of Minors

jaetzz is for users aged 21 and above only. We actively prevent minors from registering. Date of birth is verified during registration and additional KYC verification is carried out where necessary.

We do not knowingly collect information from anyone under the age of 18. If an account belonging to a minor is identified, that account will be closed immediately and all information will be deleted.

10. International Data Transfers

Our servers and technology partners may be located in various countries. Even if your information is transferred outside Bangladesh, the highest level of protection is ensured. Through strict data processing agreements we ensure that foreign service providers also comply with the standards of this privacy policy.

11. Changes to This Policy

jaetzz may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By posting a notice on the website
• By sending a message to your registered email address
• By notifying you of the update at the time of login

If you continue to use the service after changes are made, you will be considered to have accepted the new policy. The "Last Updated" date at the top of the page will always show the current version.

12. Contact Us

If you have any questions, concerns or requests regarding this privacy policy, please contact our privacy team. We are always here for you.